Travel support
Travel support
Pick the topic that matches your situation. Support covers bookings made through Rizwiz Enterprise; for tickets bought directly from an airline, contact that airline.
Support topics
Change a flight
New date, time or route, quoted before anything moves.
Learn moreCancel and refund
What the fare returns, and how the refund is followed up.
Learn moreCorrect a name
Match the ticket to the traveller's ID.
Learn moreManage a booking
Look up an arrangement using your booking reference.
Learn moreRequest a callback
Leave your details and we call you back 24 hours a day, 7 days a week.
Learn moreRead the FAQ
Quotes, approvals, payments and group rules.
Learn moreBefore you contact us
- Keep the booking reference from your Rizwiz Enterprise itinerary to hand.
- Have traveller names exactly as they appear on the ID.
- Know who will approve any extra cost, and how to reach them.
- For a flight within the next few hours, also check directly with the airline at the airport.
Booked directly with an airline? Please contact that airline — we can only act on bookings made through Rizwiz Enterprise.
Have a trip to arrange?
Send the travel request with traveller names, dates and the approver's details. Our desk works 24 hours a day, 7 days a week and replies with a written quote.