Flight change assistance
Flight changes
A meeting moves, so the flight has to move. Tell us what changed and we quote the new arrangement before touching the ticket.
For bookings made through Rizwiz Enterprise. Airline rules and fees apply, and nothing is changed until you approve a written quote.
Request a callbackContact usWhen you ask to change a booking made through Rizwiz Enterprise, we check the fare rules on the existing ticket and look for options on the new date, time or route. What the change costs is made of three parts: the airline fare difference between the old and new fare, the airline change penalty if the fare carries one, and our service fee. Our service fee is charged per passenger and is shown on its own line in your quote, before you pay.
We send those three lines as a written quote. Nothing is changed until your nominated approver confirms it in writing. Seats on the new flight are not held while you decide unless the airline allows it, so the quote may need refreshing if approval takes time.
Some fares do not allow changes at all. If that is the case we tell you straight away and set out what the remaining choices are, such as cancelling under the fare rules and booking again.
How it works
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Send the change request
Give the booking reference, traveller names and the new dates, times or route you need.
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We check the fare rules
An agent confirms whether the ticket can be changed and what the airline charges for it.
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Receive the itemised quote
Fare difference, airline penalty and our service fee, listed separately in INR.
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Approve and pay
Your approver confirms in writing and the amount due is paid.
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Updated itinerary issued
Once the airline reissues the ticket, we send the revised itinerary to your nominated contact.
Questions about this service
Why does the new fare cost more than the difference I expected?
The fare difference is calculated against what is available on the new flight when we reissue the ticket, not against the fare you originally saw. The airline penalty and our service fee are added as separate lines.
Can I change only one traveller in a team booking?
Often yes, if each traveller is on a separate ticket. If the group is on a single group booking, the airline's group rules decide whether one name can move independently. We check and tell you before quoting.
Is the new flight held while my manager approves?
Usually not. Unless the airline allows a hold, the quote reflects availability at that moment. If approval comes later, we re-check and send a revised quote if anything has moved.
Related services
Cancellation & refund assistance
Cancel under the fare rules and follow the refund through the airline's process.
Learn moreGroup travel
Conference delegations and project teams, priced and held under the airline's group rules.
Learn moreFamily travel
Trips with children or infants, including relocation moves, arranged on one itinerary.
Learn moreHave a trip to arrange?
Send the travel request with traveller names, dates and the approver's details. Our desk works 24 hours a day, 7 days a week and replies with a written quote.