Services
Services
Six services for bookings made through Rizwiz Enterprise, each run in the same order: request, written quote, approval, action.
These services apply to tickets arranged by Rizwiz Enterprise. If a ticket was bought directly from an airline, the airline holds the booking and only that airline can change it, so please contact the airline directly.
In every case the airline's fare rules decide what is possible and what it costs. Our part is to find out, set it out clearly, and act once you approve.
Our services
Flight changes
Move a date, time or route. Quoted as fare difference plus airline penalty plus our service fee.
Learn more 02Cancellations and refunds
Cancel under the fare rules and follow the refund through the airline's process.
Learn more 03Group and team travel
Conference delegations and project teams, priced and held under the airline's group rules.
Learn more 04Family travel
Trips with children or infants, including relocation moves, arranged on one itinerary.
Learn more 05Seats and cabin upgrades
Seat selection and upgrade requests, where the fare and the airline allow them.
Learn more 06Name corrections
Fix a spelling error so the ticket matches the traveller's ID, within airline limits.
Learn more 07Flight booking
Search sample fares and request a booking that an agent confirms with you.
Learn moreBooked directly with an airline?
Our after-booking services cover bookings made through Rizwiz Enterprise. If you bought your ticket from an airline’s own website, office or app, please contact that airline directly — we cannot access or change those bookings. See our airline relationship disclosure.
Have a trip to arrange?
Send the travel request with traveller names, dates and the approver's details. Our desk works 24 hours a day, 7 days a week and replies with a written quote.